From: Elisabeth Tilly (ltilly@cyllene.uwa.edu.au)
Date: Fri Feb 20 2004 - 14:00:21 WST
UWA EXTENSION PRESENTS:
MANAGING CHALLENGING BEHAVIOUR
Tracey McGrath, Psychologist
042008 Thu 9am-4pm Mar 11 $275 LIMIT: 20
Conflict, like death and taxes, is inescapable. No matter who we are
or what we do we will still encounter challenging behaviour. This
program is for those who are interested in mastering the 'conflict
cycle' and learning how to minimise conflict and maximise outcomes.
Topics to be covered will include: the conflict cycle; major causes
of challenging behaviour and a method for negotiating effectively
with emotional people.
You will benefit from this program by:
Learning strategies for managing all five stages of the conflict cycle
Learning the 3 major causes of challenging behaviour
Learning the habit formation model of the mind explaining human
behaviour especially under challenging conditions
Identifying your own emotional responses to a range of challenging
behaviours including: being cut off or hung-up on, abusive language,
criticism or sarcasm.
Identifying their existing body language and discovering methods for
maximising rapport and reducing the likelihood of triggering further
outbursts.
Learning a range of realistic strategies for coping with challenging
behaviour and managing the stress that may arise.
Learning a method for negotiating safely and effectively with
emotionally upset people.
Presenter: Tracey McGrath has been called 'The Queen of Conflict'.
She specialises in helping people and organisations resolve conflict
and other barriers to performance. Tracey deals with the issues that
most of us don't want to, but can't afford to ignore! - how to manage
angry and emotional clients, deal with entrenched behaviour,
uncooperative or difficult colleagues and teams, stress and burnout.
A well-known speaker and registered psychologist, Tracey is committed
to making the workplace an enjoyable, productive and stimulating
place to be. She will leave you laughing whilst providing solid,
well-researched and practical strategies for dealing with the
conflict and stress of today's work environment. She is among only 60
Australians certified as 'Accredited Profeessional Speakers' and one
of only two Australian delegates to attend the 'Nexus International
Conference on Emotional Intelligence' in San Francisco in 2000. Her
professional development programmes are unique in that they combine
skills-based strategies with a foundation of emotional intelligence.
In this manner, people attending her programmes gain the skills
required for behaviour change as well as addressing the emotional
foundations underpinning these issues.
Our Special 5 for 4 offer applies to this course. If you book four
people on the course you get a fifth place free. Just select the 5
for 4 Offer option when enrolling. Please advise us of all names of
the members of your group by fax 9380 1066 or email
extension@uwa.edu.au
Bookings on 6488 2433 or online http://www.extension.uwa.edu.au - Go
to Extension Courses and Click on Working Life.
-- Elisabeth Tilly Course & Communications Co-Ordinator, UWA Extension M432 University of Western Australia, 35 Stirling Highway Crawley Western Australia 6009. Tel: 61+8+6488 2433 Direct line 61+8+6488 1841 Fax: 61+8+6488 1066 Mobile 0438 269 101 ltilly@cyllene.uwa.edu.au UWA Extension Home Page at http://www.extension.uwa.edu.au ============================================= You received this e-mail because you are subscribed to pswa-announce. Please pass it on to any of your colleagues who may be interested. The Department of the Premier and Cabinet has established pswa-announce to help inform Western Australian State Government employees about new publications, opportunities and events that may be relevant to their work in the public sector. You can read other messages that have been posted to pswa-announce by visiting our archives http://archives.lists.highway1.biz/maillists/pswa-announce Announcements made on pswa-announce are not necessarily endorsed by the Department of the Premier and Cabinet. **** To UNSUBSCRIBE or SUBSCRIBE ******** visit the PSMD web page at http://www.dpc.wa.gov.au/psmd click on pswa-announce, scroll down to "How do I unsubscribe?" or "How do I subscribe?" and follow the instructions. Please unsubscribe before taking leave or activating an auto-reply. If you have any problems relating to the pswa-announce list please let me know. George Cochrane Manager Workforce Analysis & Communication Public Sector Management Division Department of the Premier & Cabinet EMAIL: gcochrane@dpc.wa.gov.au VOICE: 08 9222 8774 =============================================
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