[pswa-JOBS] Business Support Officer

From: pswa-jobs@lists.highway1.biz
Date: Wed Aug 20 2003 - 11:05:24 WST


This vacancy has been cleared and is now available to pswa-jobs.
Closing date for applications is 27 August 2003

AGENCY: WA Police Service

DIVISION: Incident Management System Transition Unit - Strategic & Corporate Development

TITLE: Business Support Officer

AWARD: PSA

SALARY: $35,952-$39,946

LEVEL: Level 2

LOCATION: Perth

POSITION NUMBER: 202776

JOB TYPE: Temporary Full-Time

DURATION: 3 months

JOB DESCRIPTION:
The primary role of the Business Support Officer is to provide first level business support to users of the FrontLine IMS application. This involves answering calls for assistance from users of the IMS application, logging information about user queries and providing advice to users regarding the system.

In addition the position also undertakes a quality assurance role of FrontLine IMS data, including reviewing additions and amendments to FrontLine IMS entries, incidents and property inventories, as well as liaising with officers to obtain clarification and/or further information relating to the data on the system - identifying and correcting anomalies as required.

ESSENTIAL CRITERIA:
Interpersonal and customer service skills
Analytical and problem solving ability
Personal computer skills

DESIRABLE CRITERIA:
Knowledge of FrontLine IMS and other WA Police Service applications

APPLICATIONS CLOSE AT 4:00pm ON 27 August 2003

COMMENTS:
FURTHER INFORMATION:

Further information relating to the position can be obtained from Sergeant Steve Foster on telephone number 9223 5809.

APPLICATIONS:

Please submit applications addressing the above selection criteria (no more than 2 pages in total) and a current resume (not to exceed 5 pages in total).
Applications are to be stapled in the top left-hand corner only - please do not submit applications in bound folders or plastic sleeves.

Please clearly outline the position you are applying for and provide details of your present place of work (eg Section and Portfolio) and your work telephone number.

Mark your application “CONFIDENTIAL - EXPRESSION OF INTEREST” and forward to:

In Person
Unsworn Selection and Deployment Unit
Personnel Services Centre
4th Floor, Law Chambers Building
573 Hay Street, Perth WA

By Mail
Unsworn Selection and Deployment Unit
Personnel Services Centre
PO Box Z5273
Perth St Georges Tce WA 6831

APPLICATIONS FAXED OR E-MAILED TO UNSWORN SELECTION AND DEPLOYMENT WILL NOT BE ACCEPTED

CONTACT DETAILS: Johnathon Noonan, PH: 9268 7573, FAX: 9268 7744, EMAIL: jonathon.noonan@police.wa.gov.au

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George Cochrane
Manager Workforce Analysis & Communication
Public Sector Management Division
Department of the Premier and Cabinet
EMAIL: gcochrane@dpc.wa.gov.au
VOICE: 08 9222 8774
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