From: pswa-jobs@lists.highway1.biz
Date: Tue Jan 27 2004 - 10:05:36 WST
This vacancy has been cleared and is now available to pswa-jobs. VCID 39270
DEPARTMENT OF CONSUMER AND EMPLOYMENT PROTECTION
EXPRESSION OF INTEREST
ACTING/SECONDMENT/CONTRACT
Merit Selection
Reference number: 04/17
Position Number: WSESRS02
Title: Customer Service Officer
Level: 2
Directorate: Regulatory Services
Division Energy Safety
Period of Acting: Three months from 18 February 2004 with the possibility of an extension
Expressions of interest are invited for the above position.
The Regulatory Services Directorate of the Energy Safety Division offers a challenging and rewarding career in the Licensing Office of the State's energy regulator, which carries out technical and safety regulation, including licensing of electrical & gas operatives. We are seeking a person with experience in customer service that has strong team skills to join our friendly, customer-focussed team.
DUTIES AND RESPONSIBILITIES
Advises customers on legislative, educational, training and competency requirements for licensing of electrical and gas operatives. Assesses applications for various types of licence, recommends appropriate action or processes in accordance with established procedures. Informs customers of licence application outcomes either personally or by correspondence. Receives monies, reconciles balances and maintains records as required. Updates information system databases and extracts, analyses and reports on trends and statistics. Undertakes projects as necessary.
SELECTION CRITERIA:
ESSENTIAL
* Ability to work independently and to organise one's own workload to produce outputs in a timely and accurate manner.
* Ability to use initiative and work under pressure.
* Ability to demonstrate a genuine commitment to and responsiveness to providing quality customer service.
* Demonstrated ability to constructively work as a member of a team.
* Good communication skills, including:
good telephone technique / manner; and
negotiation skills to reach a positive outcome
* Conceptual and analytical skills, with the ability to solve problems using innovative thinking.
* An ability to interpret and apply relevant legislation.
* Computer literacy, with the ability to input, extract, manipulate and interpret data.
DESIRABLE
* Knowledge of electrical and gas operative licensing requirements.
For further job related information, please contact Juliette Reay, Energy Safety on 9422 5255 or email jreay@docep.wa.gov.au <mailto:jreay@docep.wa.gov.au>.
Interested staff should forward their statements against the essential criteria, in no more than 2 pages addressing the selection criteria together with a current CV to the Human Resources Directorate.
Selection may be based on written applications only. Interviews may be held if necessary.
EMAIL sliew@docep.wa.gov.au <mailto:sliew@docep.wa.gov.au>
FAX (08) 9327 8632
POST PO Box 294, West Perth WA
HAND 1260 Hay Street, West Perth
Closing Date: Tuesday, 3 February 2004 at 5 p.m.
No pro-forma or late applications will be accepted.
Sue Liew
Human Resource Officer (Recruitment)
Department of Consumer and Employment Protection
Tel: 9327 8659
Fax: 9327 8632
sliew@docep.wa.gov.au
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