From: pswa-jobs@lists.highway1.biz
Date: Mon Feb 02 2004 - 11:01:49 WST
This vacancy has been cleared and is now available to pswa-jobs.
Closing date for applications is 11 February 2004
AGENCY: Land Information, Dept of
DIVISION: Information Management
TITLE: Help Desk Officer
AWARD: PSA
SALARY: $35,952 - $39,946
LEVEL: Level 2
LOCATION: Perth
POSITION NUMBER: 2199509
JOB TYPE: Temporary Full-Time
DURATION: 6 months
JOB DESCRIPTION:
Expressions of interest are sought from officers interested acting in the above position. This position will be providing maintenance and support for PC Hardware and Software problems through the Valuation Services Office at 18 Mount Street, Perth.
Key responsibilities include:
 Receive calls from users for all IT related problems and distribute problems to the appropriate person.
 Install, maintain and support IT hardware on PC's throughout Valuation Services in line with established procedures.
 Assist in the prompt resolution of desktop hardware and software problems.
 Liaise with Service and maintenance firms to obtain support and repairs.
 Maintain a register of all IT faults and solutions.
ESSENTIAL CRITERIA:
Demonstrate competency in the following:
 The ability to build and maintain positive relationships with customer and service groups.
 Sound interpersonal skills including the ability to work effectively in a team environment.
 Good verbal and written communication skills.
 Experience in the use of desktop computers and end-user applications.
APPLICATIONS CLOSE AT 4:00pm ON 11 February 2004
COMMENTS:
For further information please contact Brian Crump, Senior Systems Administrator on 94298524/0409086259 or email Brian.Crump@dli.wa.gov.au
Expressions of Interest, on the standard form (no more than 3 pages) together with a Curriculum Vitae (CV) must be lodged with the Manager Workforce Services via the following:
Post: PO Box 2222, Midland WA 6936
Hand: 1 Midland Square, Midland WA 6056
Fax: (08) 9273 7687
E-mail: hr.enquiries@dli.wa.gov.au
By 4pm on Wednesday 11th February 2004.
Please note: It is the applicant’s responsibility to ensure expression forms together with a CV are received on time and at the correct location
CONTACT DETAILS: Yen Mo, PH: 9273 7607, FAX: 9273 7687, EMAIL: yen.mo@dli.wa.gov.au
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