[pswa-JOBS] Business Support Officer

From: pswa-jobs@lists.highway1.biz
Date: Thu Feb 12 2004 - 13:29:08 WST


This vacancy has been cleared and is now available to pswa-jobs.
Closing date for applications is 18 February 2004

AGENCY: WA Police Service

DIVISION: Strategic Information Management

TITLE: Business Support Officer

AWARD: PSA

SALARY: $35,952-$39,946

LEVEL: Level 2

LOCATION: Perth CBD

POSITION NUMBER: 203414

JOB TYPE: Temporary Full-Time

DURATION: 3 months

JOB DESCRIPTION:
The primary role of the Business Support Officer is to provide first level business support to users of the FrontLine IMS application. This will involve answering calls for assistance from users of the IMS application, logging information about user queries and providing advice to users regarding the system. If the position is unable to resolve problems referred, the position will refer them to the WAPS help desk.

A secondary role of the position is to undertake a quality assurance role of FrontLine IMS data. The position will review additions/amendments to FrontLine IMS entities, incidents and property, liaise with officers to obtain clarification and/or further information relating to the data, and identify and correct anomalies.

ESSENTIAL CRITERIA:
Interpersonal and customer service skills.
Analytical and problem solving ability.
Personal computer skills.

Applicants need only address the 3 citeria listed above, in no more than 3 pages, and submit this with a copy of your resume to the address provided below.

DESIRABLE CRITERIA:
n/a

APPLICATIONS CLOSE AT 4:00pm ON 18 February 2004

COMMENTS:
Mark your application “CONFIDENTIAL - EXPRESSION OF INTEREST” and forward to:

In Person
Unsworn Selection and Deployment Unit
Personnel Services Centre
4th Floor, Law Chambers Building
573 Hay Street, Perth WA

By Mail
Unsworn Selection and Deployment Unit
Personnel Services Centre
PO Box Z5273
Perth Ste Georges Tce WA 6831

FAXED, EMAILED OR LATE APPLICATIONS WILL NOT BE ACCEPTED

CONTACT DETAILS: Ms Janine Payton, Supervisor (IMS) PH: 9263 2372

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George Cochrane
Manager Workforce Analysis & Communication
Public Sector Management Division
Department of the Premier and Cabinet
EMAIL: gcochrane@dpc.wa.gov.au
VOICE: 08 9222 8774
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