From: pswa-jobs@lists.highway1.biz
Date: Wed Oct 29 2003 - 14:19:21 WST
This vacancy has been cleared and is now available to pswa-jobs.
Closing date for applications is 5 November 2003
AGENCY: Land Information, Dept of
DIVISION: Information Access
TITLE: Officer
AWARD: PSA
SALARY: $14,284 to $34,748
LEVEL: Level 1
LOCATION: Midland
POSITION NUMBER: 2184953
JOB TYPE: Temporary Full-Time
DURATION: 3 months
JOB DESCRIPTION:
An opportunity exists to gain experience in a customer service environment providing land information to the community of Western Australia.
Successful applicants will be supported by the section Manager, Team Co-ordinators and the TIS team. This is an important role, providing effective, efficient frontline service to DLI’s customers as well as becoming an integral part of the TIS team.
Expressions of Interest are invited from officers interested in acting in the above position for a period of 3 months commencing 10th November 2003 or as soon as release can be arranged.
The key responsibilities of the position include:
 Providing Quality Customer Service to DLI’s customers both internal and external
 Responding to e-mail, telephone, facsimile, personal and mail enquiries for tenure information.
 Performing multiple duties, prioritise tasks, and to demonstrate initiative
 Rostered hours to ensure customer service is maintained.
ESSENTIAL CRITERIA:
Selection Criteria
The position focuses on demonstrating competency in the following:
 Well developed Customer Service skills
 Good communication skills
 Ability to work in a team environment
 Well developed problem-solving skills
 The ability to use a range of PC applications
 An understanding of land registry matters would be beneficial but not critical in this criteria
DESIRABLE CRITERIA:
External applicants should also include a copy of current resume and at least one professional referee
APPLICATIONS CLOSE AT 5:00pm ON 5 November 2003
COMMENTS:
Further details area available from Kelsie Curran, A/Manager, Tenure Information Services on 9273 7318 or e-mail kelsie.curran@dli.wa.gov.au
Expressions of Interest addressing the criteria should be lodged with the Manager, Workforce Services via the following:
Post: PO Box 2222, Midland WA 6936
Hand: 1 Midland Square, Midland WA 6056
Fax: (08) 9273 7687
E-mail: hr.enquiries@dli.wa.go.au
CONTACT DETAILS: Rikki Smith, PH: 9273 7453, FAX: 9273 7687, EMAIL: rikki.smith@dli.wa.gov.au
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