From: pswa-jobs@lists.highway1.biz
Date: Thu Nov 06 2003 - 13:47:15 WST
This vacancy has been cleared and is now available to pswa-jobs. VCID 37316
DEPARTMENT OF CONSUMER AND EMPLOYMENT PROTECTION
CONSUMER PROTECTION
ACTING/CONTRACT/SECONDMENT OPPORTUNITY
EXPRESSION OF INTEREST
Merit Selection
Reference number: 03/175
Position Number: RECRUITMENT POOL
Title: Customer Service Officer (Full time/ Part time)
Level: 2
Section: Call Centre
Directorate: Industry and Consumer Services
Division Consumer Protection
Period of Acting: November 2003 to February 2004 with a possibility of an extension
APPOINTMENT POOL
Expressions of Interest are sought to fill temporary positions in the Call Centre. Suitable applicants will be placed in a pool from which they will be appointed to full time, part time fixed term contracts, acting, secondment opportunity to Customer Service Officer vacancies, should they arise within the next 3 months of finalisation of the appointment pool,
DUTIES AND RESPONSIBILITIES
As a member of the Call Centre Team, you will provide a high quality teleservice to customers seeking advice or assistance in relation to consumer related matters
ESSENTIAL CRITERIA:
* Relevant experience in a customer service environment preferably within a Call Centre.
Knowledge and Skills
* Good verbal communication and interpersonal skills and the ability to handle difficult customers.
* Ability to work and maintain good customer focus in a high volume work environment.
* Sound problem solving skills.
* Ability to work in a supportive team environment and contribute to the achievement of set goals
* Proven ability to undertake keyboard duties and to interact with a personal and on-line computer system; able to input, extract and modify data.
* Ability to comprehend internal and external reference materials such as guidelines and Acts of Parliament.
For Further job related information: Please contact Petrina Lawrence on (08) 9282 0690 or via e-mail at: plawrence@docep.wa.gov.au.
Interested staff should forward their statements against the essential criteria in no more than two pages together with a current CV to the Human Resources Directorate
EMAIL sliew@docep.wa.gov.au
FAX (08) 9327 8632
POST PO Box 294, West Perth WA
HAND 1260 Hay Street, West Perth
Closing Date: Thursday, 20 November 2003 at 5pm
No pro-forma or late applications will be accepted.
Sue Liew
Human Resource Officer (Recruitment)
Department of Consumer and Employment Protection
Tel: 9327 8659
Fax: 9327 8632
sliew@docep.wa.gov.au
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